There are a lot of questions surrounding pricing, and at Reactive Plumbing, we strive to be completely transparent and upfront with our customers—especially when it comes to money. You work hard for a living just like us, and your trust and expenses are something we don’t take for granted. We are always more than glad to help you understand exactly what goes into our pricing, and why we charge exactly what we do for each job.
How Do We Price Our Plumbing Services?
At Reactive Plumbing, we charge by the job—not by the hour. That is a major distinction to make, too! In some cases, unexpected twists and turns can make a plumbing service take longer than expected. With our team, you won’t get charged any extra if it takes more time than we thought. Of course, our plumbers are highly experienced, so most of the time we get the job done in the amount of time we anticipated, or less in some cases.
Our team has calculated exactly what the cost of doing business is with our multiple trucks on the road and numerous overheads to cover. Our expenses range from insurances and staff training to emergency support service and employing highly skilled technicians.
It becomes difficult to price things by the hour, and we feel it is not fair to our clients or our team. Our flat rate does not change regardless of how quickly or how long a job takes, which is a benefit to you, our valued customer either way. If it takes less time than expected due to our skills and experience, you get a resolution that restores your normal daily operations sooner. If it takes longer, you won’t have to worry about any additional costs to get things fixed.
Why Are Some Plumbers Cheaper or More Expensive?
In some cases, you may find a plumber that is willing to do the same work for a lower price. We would never pressure you into a decision or suggest that another plumber isn’t capable, but you have to keep in mind that our pricing cannot be compared to a smaller, “one-man-band” operation or companies. Everyone’s cost of doing business is going to be different. When you deal with us, you are going to get consistently great value and peace of mind knowing that we have a team ready to support your needs 24/7, guaranteed.
How Much Does Each Plumbing Service Cost?
If you are interested in hiring our team for a service, we will be glad to provide you with a fair, accurate, and never-changing estimate for the works needed. We believe in true transparency of showing you the exact cost of each job before we start. That way, you won’t be left with any surprises or bill shock when all is said and done.
We will take your call right away and schedule a time slot that best fits your needs. Our booking windows are between 7-7:30am, 9am-12pm, and then from 12-4pm.
We will help you understand our recommendations and answer any questions you have as we help you choose the most appropriate option for you and your budget.
What if it’s an Emergency?
For emergency same-day service, we do have a $95 call out fee. This fee is waived when you proceed with any works during normal business hours, which are from 7am-4pm Monday through Friday. Only if works are carried outside of normal business hours does this call out fee apply with the task price to cover our technicians’ penalty rates.
With Reactive Plumbing, we work hard to provide you with exceptional value and an incredible level of customer service and support. When you choose us for your service, you will enjoy a range of promises and guarantees from our team.
- We won’t start any works until you are happy and approve of our scope of works
- Whether the job takes one hour or 3 hours the price stays the same
- We’re fully licensed and have all the right insurances in place to ensure your home is protected
- We standby our work and we will always ensure 100 percent satisfaction guaranteed. If you’re not happy we will do whatever it takes to make it right
- We will provide you with above standard and extended warranties on our workmanship and products that we install and back it with written guarantees
Whether it’s a simple job or an extensive project, we hope you’ll have the utmost confidence that choosing Reactive Plumbing for service is the best choice for your home or your business. We will do what it takes to earn your 100% satisfaction every time, guaranteed.
To request more information or a quote for service, please contact us at your convenience.